Support & License Info

amPlus™ Premium Service

amPlus™ is a value-added service which is designed to complement your amCharts software license.

Priority support

We at amCharts pride ourselves about our support. We go to great lengths to assist our customers in using our software, in a timely fashion.

If you have an active amPlus™ subscription, contact us with any problems, and we’ll do our best to get you sorted out.

Free upgrades

If you did purchase amCharts license, you probably already know that minor version upgrades (i.e. 5.a > 5.b) are always free. No strings attached. They’re yours for as long as we keep releasing them.

amPlus™ brings major version upgrades (4 > 5) to the table. As long as you have an active amPlus™ subscription, you have it covered. You can grab any latest version we release.

How Do I Get It?

With License Subscriptions

Subscriptions to SaaS, OEM, and Extended OEM licenses come with amPlus bundled.

As long as your license subscription is active, so is amPlus.
For Basic license subscription, amPlus™ can be subscribed separately.

You can do so either during order of the license, or at any point later by managing your subscription.

With Perpetual Licenses

Perpetual SaaS, OEM, and Extended OEM licenses come with a complimentary first year of amPlus™ subscription.

After the first year, you can either continue with the amPlus™subscription, or cancel it.
Perpetual Basic license does not include amPlus™.

It can purchased separately: either together with the license, or separately.

Standalone Subscription

If you are using free amCharts license, and just need professional support, amPlus™ subscription can be purchased separately.

Pricing

Basic licenseSaaS licenseOEM licenseExtended OEM license
amCharts: Charts
License subscription		$190/yAlways free!Always free!Always free!
amCharts: Charts
Perpetual license		$190/yFirst year: free!
Renewals: $190/y		First year: free!
Renewals: $790/y		First year: free!
Renewals: Contact us.
amCharts: Maps
License subscription		$190/yAlways free!Always free!Always free!
amCharts: Maps
Perpetual license		$190/yFirst year: free!
Renewals: $190/y		First year: free!
Renewals: $790/y		First year: free!
Renewals: Contact us.
amCharts: Stock Chart
License subscription		$190/yAlways free!Always free!Always free!
amCharts: Stock Chart
Perpetual license		$190/yFirst year: free!
Renewals: $190/y		First year: free!
Renewals: $790/y		First year: free!
Renewals: Contact us.

Per-seat Support

amPlus™ support service is rendered on a per-seat basis: the number of seats subscribed = number of email addresses support requests are processed.

If your amPlus™ subscription came together with a license, it will contain the same number of seats (email addresses) as the license itself.

I have purchased a license X years ago. Can I still purchase amPlus?

Absolutely! Purchasing an amPlus™ subscription (or renewing your previously expired one) will effectively upgrade your license to include the latest available version, as well as any new major version we will release within the year of your amPlus™ purchase.

It will bring all of the Priority support benefits that it offers.

So essentially amPlus™ is the thing I purchase to upgrade to new version?

Yes. You got that right.

How does the Priority support work?

amCharts support is handled via helpdesk service (we use Zendesk) accessible via email or web interface.

Once support ticket is created, we will check against active subscriptions if email address of the requester is matching one that is associated with an active amPlus™ subscription.

For requests, covered by support subscription, we will bump your ticket straight up to code amCharts support team – actual seasoned developers with multi-year experience in amCharts products.