Buying FAQ

Pricing, Payment and Billing

What payment options do you support?

Credit card, PayPal, wire transfer or purchase order.

Can I pay using purchase order?

Purchase order is available for orders valued US$400 or more.

Will I receive an official invoice?

Yes, you will receive a receipt by email.

I represent a small startup. Is there any way you can help me lower the upfront license costs?

Contact us. I’m pretty sure we can work out a mutually acceptable payment solution.

Can I receive an official quotation?

Absolutely. Please contact us directly at contact@amcharts.com or use our online contact form.

Can I purchase through a reseller?

Yes. Lots of companies purchase our products through resellers. Chances are that your favorite software vendor is already set up as amCharts reseller. Just ask them. Make sure you explain exactly what products and license types do you need.

Contact us if you’d like a list of established resellers in your area.

VAT and other Taxes

I’m a business incorporated in a EU country. Do I have to pay VAT?

No. Just enter your EU VAT ID in the appropriate field on the checkout page.

I’m buying from outside EU, are there any taxes involved?

Basically, no. With a few exceptions. For example Japan and South Korea requires EU vendors to charge some additional taxes for all sales of electronic goods (licenses) to their respective countries. This is beyond us – the respective tax will be added on top of the listed license price.

Please refer to this page for a full list of countries and applicable taxes.

I’m a business incorporated outside EU. Why am I being charged VAT?

You’re probably enjoying your time on a Spanish beach or are in some other EU country at the moment. The EU laws require us to charge VAT of the country the sale originates from, regardless if it’s for a company incorporated outside EU. As weird as it may sound, it’s a law, and there’s no way around it, except to hold off your purchase until you’re back home, or ask your colleague back at the office to place the order for you.

Another possibility is that you are residing in one of the countries that have some sort of a taxation treaty with an EU for electronic goods. For example Japan or South Korea. Those things are beyond our control. Refer to this page for further info.

Finally, if you are residing in Switzerland, the TVA tax will be added. This is because cleverbridge AG – a company handling our sales – has local presence in country, requiring it to charge the tax. The tax can be fully compensated via your local tax authorities.

Delivery

When will I receive purchased products?

If you use instant payment options like Credit card or PayPal you will be able to
the software immediately after purchase. Other payment types will incur some
until your payment or purchase order clears.

Are all your products delivered electronically?

Yes. There will be no physical shipping of the products.

License-related questions

I’m a little confused about which license type to choose. Can you help me figure it out?

Please visit this page which provides some explanation about available license types.

Is this subscription or one time fee?

It’s one time fee.

Implementation

I’m currently using free version of your product. Will I need to change anything in my code in order to use commercial version?

No. You will just need to replace product libraries with the different ones that will be made to you available for download after purchase.