What is it?
amPlus™ is a value-added service which is designed to complement your amCharts software license.
How do I get it?
amPlus™ comes with the purchase of your license. OEM and SaaS / Application licenses come with a full year of amPlus™, while Single website license brings a sample 3 months of the service.
You can purchase an additional year of amPlus™ when purchasing your license. Just select the appropriate box next to the selected license.
How much does it cost?
The first year (or 3 months in case of Single website license) is on us. It does not cost anything.
Once that expires you are free to renew your subscription. The prices are as follows:
|Single website license||SaaS / Application license||OEM license|
I have purchased a license X years ago. Can I still purchase amPlus?
Absolutely! Purchasing an amPlus™ subscription (or renewing your previously expired one) will effectively upgrade your license to include the latest available version, as well as any new major version we will release within the year of your amPlus™ purchase.
It will bring all of the Priority support benefits that it offers.
So essentially amPlus™ is the thing I purchase to upgrade to new version?
Yes. You got that right.
How does the Priority support work?
Regardless of how you submit your question to us (via our website, chat, email or Facebook message) it ends up as a ticket in our help desk software. (we use industry-standard Zendesk)
We do check the email address of the requester against any active amPlus™ subscriptions. If there’s one, we bump up priority of such ticket. We do have a team of professionals – actual seasoned developers – working around the globe in various time zones manning the help desk, who take priority tickets first.
This way amPlus-enabled ticket are handled significantly faster than the rest of them.
Need more details about it? Here’s how we do Support.