amPlus™ Premium Service
amPlus™ is a 12-month subscription that adds two things to your amCharts license: priority support and free upgrades.
Priority support
With an active amPlus subscription, contact us with any problem and our support team will help you sort it out. Your ticket goes straight to developers with years of experience with amCharts.
Free upgrades
Minor version upgrades (5.a to 5.b) are always free with any license. amPlus adds major versions (4 to 5): while your subscription is active, you can use the latest version we release.
How to get it
With a license subscription: SaaS, OEM and Extended OEM subscriptions include amPlus for as long as the license subscription is active. A Basic license subscription doesn’t: add amPlus when you buy the license, or later.
With a perpetual license: SaaS, OEM and Extended OEM licenses include the first year of amPlus. After that, you can renew it or let it end. A perpetual Basic license doesn’t include amPlus: buy it with the license, or later.
On its own: using the free version of amCharts and need support? Buy amPlus on its own.
Prices
| Basic license | SaaS license | OEM license | Extended OEM license | |
|---|---|---|---|---|
| License subscription | $190 a year | Included | Included | Included |
| Perpetual license | $190 a year | First year included, then $190 a year | First year included, then $790 a year | First year included, then contact us |
Per developer seat, for each product: Charts, Maps, Stock Chart and Gantt.
Support per seat
amPlus is sold per seat: each seat is one email address that can contact support. amPlus that comes with a license has as many seats as the license.
I bought a license years ago. Can I still get amPlus?
Yes. Buying amPlus, or renewing one that ended, upgrades your license to the latest version, and to any new major version released while it’s active. It also brings priority support.
So amPlus is how I upgrade to a new major version?
Yes.
How does priority support work?
Support runs through our help desk (Zendesk), by email or on the web. When a ticket comes in, we check whether the sender’s email address is on an active amPlus subscription. If it is, the ticket goes straight to our developers.