Managing Subscriptions

In “My Subscriptions” page, you will see all subscriptions – both regular and perpetual – that area associated with your email address.

Subscriptions are grouped by related order.

The list contains the following columns:

Product	Name of the product and the respective license
Seats	Number of developer seats associated with a description
Type	Type of the product: a license or a support subscription
Subscription	Subscription ID if applicable (note: it’s different than order ID)
Expires	Subscription expiration date. For perpetual licenses, it does not expire.
Major Updates	A date before which all major versions released by amCharts for the respective product will be available free of charge.
Renewal	Type of the renewal: Automatic or Manual. For automatic renewals, there is also a date on which we will renew the subscription.

If your email address is listed as a “Billing” contact for the order, you will also have additional tools to manage the subscriptions.

1	Manage License Users	Takes to the “My Licenses” page for the order, with the ability to manage license users.
2	Manage Support Users	Takes to the “My Support Emails” page for the order, with the ability to manage a list of users who are covered by support subscription.
3	Manage Subscription	Takes to an external self-service page, which will allow pausing, an cancelling subscription, changing billing details, as well as modifying subscription items and their quantities.

Legacy amCharts support subscriptions did not have the auto-renew capability, and had to be renewed manually each year.

Such subscriptions will have a “Renew Subscription Now” button, instead of “Manage Subscription”.

Clicking it will take you to a checkout page, which upon completion, will renew the related manual subscriptions for another 12 months.