How do we do it?
We use the industry-standard helpdesk solution by Zendesk. You can start a ticket by emailing firstname.lastname@example.org or via our Support area. This all goes directly into our helpdesk interface, monitored by our international support team, working across multiple time zones.
No canned responses
We simply don’t do that. We take our time to read each question carefully, making sure we understand the issue. Then we come back with possible solutions, including a thorough explanation, links to relative documentation and demos, or even custom working example to demonstrate the point.
We don’t believe in doing a lot of back and forth. It’s a waste of time – both yours and ours. So our aim is to drive it home right on the first try.
We understand that you don’t have time to wait. Therefore we have an internal goal, for every ticket to be served within 24 hours at most. Our average response time is 7-9 hours. With over half tickets served within 8 hours. That’s way faster than industry’s average.
Even faster with Priority support subscription
And if you have a amPlus Premium Services subscription, we’ll get to you even faster. The average response time to high-priority tickets is less than 4 hours.
We ask all users that requested our support to rate the service they received. 149 people out of 150 say they are happy. No further comment is required.
Would you rather use an external website or social service? No problem. We treat questions tagged with “amcharts” on StackOverflow the same way and with the same scrupulousness as they would have came in directly into our helpdesk.
Hear what our users had to say after receiving the support
Below is real feedback from real users commenting on real closed support tickets, taken directly from our Zendesk:
- Very helpful!
- Martynas was more than helpful!! They deserve a raise, just saying 🙂 more than happy with the prompt and thorough responses!
- Awesome support!
- Robbert was really friendly, helpful and I appreciated his support.
- That's the second time I am asking questions to support. I got twice an excellent support, focused directly to the subject. I am satisfied and I am trying to push integrations with your products to my customers pool ( I am a private developer) .
Thanks again Support Girls, good job 🙂
- Give your best..
- The amcharts support service helped me a lot in solving my problems.
- Martynas was really nice and I really appreciated her sending me the WP plugin for your visited countries map. Thanks again!
- Anthony Piris was really helpful for me and I will love Amcharts more.
- Thank for the prompt response.
- My issue was addressed quickly, and a new version of the plugin was released.
- good support
- Very good support. I am very much satisfied. Very Quick reply and support.
- Amazing support, quick & to the point. Kudos to your team!
- Thanks for your response.
- Very good support
- Nice, thank you for all support team from amchart.
If i got a problem, maybe i'll contact them again hehe
- Very good. Thank's
- They are very fast.
I made a mistake but they response my request without any subsicription.
Fast team and good product.
- Best support I ever experienced!
Please remove my mail-signature from the thread!
- Thank you,
i'm very happy about your support.
- Thanks Miss Stone for fixes
- Everyone was extremely helpful and responsive. Even if certain suggestions weren't exactly what I needed, it pointed me in the right direction.
- Good, I'm satisfied
- Very quick response to my request.
- Fast responses. Honest answers.
- You guys are the best people in this IT field. Keep the good work guys.
- You guys are the best people in this IT field.
Keep the good work guys.
- Very fast and thorough answer! 🙂
Thanks a lot!
Looking forward to using amCharts for our projects.
- Fast answer. 🙂
- Good , But some of the things are still not responsive,Like marker images,marker popup boxes etc.
Please work on all of the things very carefully as everyone will demand for the responsiveness.
- I am very much satisfied with your support.If can reply somewhat early then it will be too much helpful.As I am new to this chart everything depends on your reply's to our requests/questions.So I am requesting you to reply to the people asap.
- Too much satisfied.But sometime it is delaying for the response.But even I appreciate your work and suppot.
- Keep going.Keep helping people.Thanks a lot once again.
- Its is really very good to have such a site and such support from you all.Keep the good work.Best wishes for future.
- Martynas Majeris is a nice guy. Keep him )
- Very good support!
- The support was really fast, love that. It also solved my issue which proved deep knowledge of the product. So kudos!
- I appreciated the response very much. Cheers
- Very good, the person that spoke to me was very kind and helpful. With his support, we managed to solve all of our issues!
- it is perfect .
- Thanks Miss Stone for fixes
- Rapid-fire response rates all the time!
- as always great support. Thanks!
- Received feedback and resolution in lightning speed.
- solved my problem. thanks
- Thanks for quick response.
- Great support
- Martynas was great and provided the address and other info I need to submit a form to get approval to order the software. I am just waiting for the approval to purchase. Everything is done on your end and this case can be closed. Hopefully, my HQ will provide approval soon. Thank you.
- The response was very quick and helped me. Thank you!
- It was good. I solved my problem within less time.
- Was very nice to receive the code pen with a workin example of what I needed. Appreciated the service!
- Fast. Comprehensive. Outstanding.
- great support for issue at hand. very thorough and timely responsiveness.
- It was fast and effectiveso i'm really satisfied.
- Anthony is always great. Super quick response and great help!!!
- Very professional and skilled customer service operator, my problem was solved in a couple of hours. What should I ask then? Just Perfect!
- Amazing Support
- Superb service for a superb product! Thank you for the very fast turnaround and solution.
- Cristina answered all my queries at speed i did not imagine.
I am not yet a customer and yet the level of support she have provided me is Super!
Keep up the good work.
thank you very much.
- it was really fast and very nicelly, thanks
- No issue any more. Thanks!
- tHANK YOU 🙂
- Excellent service!
- Quickly, politely helped. Thank you! 🙂
- Your suport service is good. You provoided solution in less time. Thank you for the support.
- Robbert is a very friendly and competent support rep.
- It was great.
- Thanks for Quick response & support.. I happy with your service
- The support was awesome, sorry for my late reply, have a nice day you all 🙂
- Thanks a lot with your quick help.
- Speedy response, speedy resolution. Every time. Y'all have an amazing support team.
- Always very kind, considerate and useful feedback. If you need some public testimonials, guys, please let me know.
- Great support, quick and informative.
- Christine, went well beyond my expectations... excellent support.
- Thank you, I apologize I did not answer earlier.
- quick to respond, and ready to troubleshoot the problem with me.
- It was great-- I'm surprised there was followup checkup questions about it months after it was resolved. 🙂
- Excellent support!!!
- Super support and product!! Thanks!
- Fantastic & quick!
- Excellent support. And very prompt as well. Anthony helped me a lot on gaps issue on charts with different periods.
- Great job!
- I'm very satisfied. Creadits go to Martynas.
- Excellent response, very quick, accurate and followed by an exact example!
- This is the Best ever support i got from various online library systems... Keep it up....Add some material UI in graphs so we can use it within android too. Thanks
- Super helpful! Thanks for your response.
- Good, I'm satisfied
- Nice cooperation!!
- It was quick and exactly what I was looking for.
- good,I'm satisfied
- Dear Anthony Piris
I had already solved my issue successfully using Amcharts library.
It supports those functions. Amcharts was not only simple but also perfect for my project.
I'll use your library for Data visualization in the future, too.
I really appreciate your support and help for me.
Tomi Yamaha from Japan.
- thank you so much for solving my problem
- Answer clear and fast perfect !
- Excellent support and we brought this product as well.
- The support provided by Robbert Breij was outstanding and exceptional. He clearly understood my asks, was able to address time and also provided a detailed explanation of his thought process and how he fixed the issue. Best customer support I have ever received in my life
- Thanks for answer, it was complete and clear.
- One question, one answer just perfect !
- Thanks for your support
- I've dealt with quite a lot of supports, but this one was exceptionally great! 😀
They were very friendly and supported me until my problem was solved.
Actually, they solved it for me, as I couldn't figure it out on my own.
- Great Super helpful
- Thanks for the prompt response and solution. I am very please with the level of support.
- good, thanks.
- You rock.
- Dear Sir.
I really appreciate your support and help for me.
Anthony Piris is a talented support.
As a matter of fact, I developed several amchart application before.
But it was very difficult for me to implement multi panel chart without stock calculation depending on client's requirements.
Fortunately, I met Anthony and he solved my problem as soon.
He reviewed my code carefully and even uploaded a great solution on codepen.io.
He was so fast, cooperative and very kind.
I can't thank him enough.
I would highly recommend him.
In the future, I'll use amCharts library for my web development.
Tomi Yamaha from Japan.
- I am very satisfied with customer support.
- Customer service is awesome. It helps me a lot. Thank you so much.
- Great, very satisfied, great Service!! Like it very much.
- Robbert's responses were in a timely manner and extremely useful!
- Martynas Majeris was very helpful. Professional and responded to my requests in a timely manner. Her effort is very much appreciated.
- ty so much
- Always excellent
- Your pre-sale support surpassed our expectations and is as good as it gets. Thank you! Our client is thrilled with the outcome and we expect to purchase a license upon their final approval very soon.
- I'm satisfied your prompt response, thank you.
- Gold star! Thank you 🙂
- it is always fast, friendly and great!
- Perfect. With working examples. Thanks a ton.
- Very quick and efficent response!! Really satisfied with the support.
- Thanks 🙂
- Response was fast and knowledgeable. Issue was resolved immediately.
- The response was fast, and right on the mark.
Too bad I did not find a support "pdf" containing the set of instructions, with table of contents.
- Support was excellent
- Very speedy and informative response.
- Great support! Thanks!
- Thanks, this work fine
- always great feedback
- A fast and detailed response which answered my question perfectly. 10/10 🙂
- Support was so quick and accurate and helped me
- Very Supportive..Keep it up..!!!
- Support was good.
I wish,if support available via taking remote connection if needed would be best .
- Great experience, Anthony was very helpful. Thanks!
- Very helpful, would recommend for anyone with any questions about this product.
- very fast and accurate response
- Martynas is always quick to answer and understands the problem I'm having.
- Got fast and helpful answers. Great support. Thanks!
- Yes am satisfied with your answer, thanks for the solution you have given to me.
- thanks for your supports. I love you so much!
- Excellent support! Very timely and helpful. Cheers!
- Fast, perfect advice. As usual.
- Always exceptional!!! Anthony has helped me a few times and he always does an amazing job!!! Thanks Anthony
- You guys are the best at giving detailed support that works every time.
- Great support. Christine was as good as I could expect.
- Thank you very much for resolving the issue of the wrong purchase on my part. Truly appreciate your prompt response.
Thank you once again
- Yes I am very satisfied
- Great Support from Robbert👍Well done
- Christine is a champ. She helped me through all of my issues with courtesy and thoroughness. Great customer support.
- It was great, really helpful and friendly
- Darlesson, did a great job by helping us out. We got exactly what we wanted or the project.
By the way my manuscript has been published, and i will definitely put in a good word for you
As my project is well known to tell people that I used a chart we'll get you good publicity.
And I sure will reach out again
- Great response! Solved my problem and helped me to understand what the issue was.
- Very rapid response, much appreciated!
- Very Good Support and Help type very nice
- Excellent service.
- Darlesson provided amazing support!! THANKS! 😀
- Thank you for all your support, we are developing a new product and AM charts is a center piece!
- I really appreciate the help given by your team.
- Always helpful and prompt
- Very good job!
- good advice, fixed our issue
- Excellent support! Very timely and helpful. Cheers!
- Top-notch support, as always! Prompt response with example code. Perfect.
- Thank you very much. All solved as the best
- Awesome. Very quick reply. Thanks
- Every time I feeling that you have the best support I ever met.
- Quick response, get product. We will be purchasing, just need to determine which license we need.
- Thanks for a quick reply! 🙂
- Excellent Support! Thank you very much for everything!
- Thank you for your kindly and quickly responce.
- Even though my company's Priority Support expired the day before (I didn't know that), I received back an answer very quickly, and when I presented a request for clarification (don't get me wrong, the first answer was very thorough) that also came back quickly.
- Thanks for the support. It's very good and fast.
- fast and profund response on my request Thx
- Very good support
- My support request was answered swiftly and clearly, as with every assistance provided before by the AM Charts support team. The exact solution i was looking for came back,with a jsFiddle example, along with some helpful pointers to the class library / articles.
Great support, extremely impressed. Thank you.
- Thank you, Martynas!
- Quickly and accurately. Thank you!
- it's good as always! thank you so much.
- Thank you. Excellent support
- Thanks for the immediate and right support. Keep up the good job guys. (y)
- Perfect !
- thanks for the update. great service!
- Very good support!
Quick and competent!
- Grateful for the assistance. Thank you.
- The best support I've ever received in my life.
- This isn't a support request but it is great chatting and exchanging knowledge with Martynas!
- Not only with the promptness of responses but also that Anthony suggests solutions to try.
Superb support, thank you!
- Thanks for prompt reply. Looking ahead to work with you soon...
- Anthony went above and beyond. Appreciate his assistance!
- Very quick response - and they actually acted on my suggestion - excellent.
- The support reply time was excellent as I was getting the response on the same day. The thing I like most about the support team was that they were giving reply with the link of documentation and with working examples on codepen. Which makes it very easy to understand the changes required to fix the issue. So 10 out of 10 marks to the support team.
- The response I received was quick and immediately addressed my concern. Thanks!
- Great support!
- Robbert really helped me getting the graph right
- Very good service. thanks a lot
- Very competent and fast help
- Thanx for quick reply. And yes it's worked.
- The response was quick. The information was correct. The agent was friendly and willing to help.
- clear & efficient
- I've been in contact with Anthony twice now and each time his assistance has been exemplary. I always get the impression that Anthony is looking for a solution, which on both occasions was the case, and resolved my question immediately.
Superb products and support. Thank you !
- very swift, we'll be purchasing amcharts!
- I am very pleased with quick response by support team whether it is related to API or any functionality issue.
- thanks a lot support team , im sorry for the late reply
- So quickly
- Very very supportable.
- Yeah, its good support. You people respond quickly.
- I am still looking for a different chart options for our application KPI. and the comparison is with Fusion chart.
- Very helpful and prompt answers.
- Although my problem was not solved due to limitations of the software, the support I received was prompt, friendly, and easy to understand. I hope that my problem is able to be solved soon!
- Thank you!
- Cristina provided a working example. Quick turnaround to my questions. Very thorough answers.
- Thank you
- Quick, helpful, thanks!
- Outstanding support from Martynas.
- Excellent service, as usual.
- Great help
- Very quick responses. And a working solution.
- Quick and precise reply to my question.
- Awesome and very quickly response. thanks alot
- The support person gave me some alternative routes to achieve what I wanted to achieve - appreciated that.
- Fast and helpful response. Thanks!
- Your support services is really great...I got timely responses and correct responses. All my queries were solved very well.
- I was surprised how quickly you got back to me.
- I was able to solve the issue quickly by your response. I appreciate your help. Thank you.
- Anthony just flat out rocks!
- I'm very satisfied by the support.
It was very quick and consistent.
Thanks a lot.
- Excellent answer (including a working code example) and very quick. Thanks!
- I usually ask questions for support as we are commercially using this amchart product. Martynas Majeris is very good and timely in responding my queries. I see his reply usually. Thank you
- Support was quick to respond and correct the issue, though I'm a little concerned that a build breaking syntax error made it to a public release. It suggests that no one took the time to compile the code prior to launching it.
- A support and response from the amchart team was really impressive and it helped a lot to resolve most of my issues.
Thanks a lot team for your valuable responses.
- The response time and the quality of the customer support are outstanding. Martynas could have just replied "sorry, we don't have the demo you need but we will notify you as soon as we create one", instead he simply created one himself in a record time. I am really impressed.
- Martynas is super-responsive and is always on top of his game 🙂 Thank you for the excellent customer service!
- Very fast reply to all the questions that i posted ,very much satisfied
- You're all awesome!
- Support wash good but your documentation is bad. . . this is exactly the type of use you should have documented with a complete example. Unfortunately the example you have on your web site has pieces and is not that useful
- Great support from Christine Stone.
- the attention has been quick and nice.Thank you guys
- Mr. Anthony Piris who responded in time and with correct solution, thanks Anthony Piris.
- Got a great answer, complete with an example and sample code
- Very quick response and provided the exact response I was after. Thank you!
- Anthony is the man! 🙂
- very fast 🙂
- Thanks for the suggestions
- Thank you for the quick response and great answer! Much appreciated.
- Outstanding. We'll buy your product StockCharts today
- Thanks for all the prompt responses and patience during the sales process
- Very prompt response. Thanks!
- Very Good. Always good advises and quick answers.
- Anthony Piris was very helpful giving me great examples which allowed me to make progress and think through some other things on my own. AMCharts is great software.
- Great support and a great product! Thank you very much.
- Christine was absolutely fantastic with each and every message in my query, which needed a few backwards/forwards before it got resolved. Each time she was friendly, knowledgable and prompt in her responses! Very well played - it was exceptionally refreshing to experience such good customer service in the IT world for once.
- Thanks for your help!!
- i am always getting service from Martians Majors and i am very happy with the service , i always got answers to my problems and i feel that your product and Martians Majors service make it the best 2000$ i have ever spent!
- Fantasic customer service
- thanks to you so much!! this answer solved my problem!
- Wonderful !
- Great as always!
- Quick response again. Simple fix. Implemented as suggested.
- Very good. Sending live examples is a great way to communicate the solution and allow further experimentation.
Very quick response again!
- Great! Just the code snippet I was looking for.
- I really appreciate how you actually provide code snippets. Very helpful.
- I love your support 🙂
- Thanks for clear answer 🙂
- Quick turn around and very helpful support as always
- Support has been terrific! Cristina has answered all of my questions, provided relevant examples, and did so quickly. I wish all vendors had the commitment to support hat AmCharts does. Kudos!
- Quick and intelligent responses.
- Always fantastic !!
- Very well fandango.
- Satisfied and happy 🙂
- hi Amchart , i am full satisfied with Cristina Micula , he/she very support and help full for me. this is a one of best support i ever get. thanks
- None of my questions (and it turned out I had several) were left unanswered. And the replies were very quick, polite and to the point.
Excellent support! Thank you!!
- Great and fast support. Good job!
- Best customer service I've ever experienced. Sorry about the delay, it is my bad.
I can send traditional cousin instead of donut 😉
- Support is OK, and I got answers for most of problems I have.
- Quick and the answer was right. Thank you.
- My question was answered very fast. I was very surprised at how quickly it was answered.
- Nice response. Thank you
- Robbert He provided very good support and on time respond.
- I really wish there was a better way to combine pie charts using the product, but the feedback provided was helpful and may be used to implement a custom solution.
- Great response time and support!
- Super quick response, great answer, no hassle.
- Yes, the support i got was great and well explained. thanks
- Every time I asked quetions, the support team gave me very quick replies and kind support (always!!). I appreicate their kindness. Thank you.
- 100% good
- Just perfect
- Thanks a lot! It was solved in few hours!
- Very quick response and answered my question to my satisfaction
- Anthony have worked better than I expected =)
- I'm really satisfied of your support service, the answers and suggestions were very precise to the questions and the quick response was very surprising for me!
I'm really glad working with your awesome tools.
- Quick Response
- Excellent support. Thank you.
- As always fantastic! thanks a lot Christine and team!
- Awesome support!
- Very nice and helpful support!
- Many thank to amChart Team for supporting me.
- Quickly, enthusiastically, exactly, and friendly. Thank you all!
- great support
- My life has changed for the better. Thanks amCharts! 😀
- Christine responded very fast with the exact info that we needed.
- Thanks for your support. I am satisfied. 🙂
- Very friendly, very helpful, and very fast support.
- Fantastic explanation provided by Robbert.
- To the point & informative
- quick replies and nice communication is appreciated. I will still need your assistant in future.
- Excelente soporte. Rápido y siempre buscan una solución. Atte.
- Great support. The support team were very helpful, and the development team released a patch to the library to resolve the issue.
- Great support! Thanks Anthony.
- good support, good relational
- Cristina has worked as quicky as it was possible.
I am completly satisfied!
- AmCharts support is awesome! Much much better than Telerik support, which we use for other visual controls.
- amazing service!
- Super fast response. Handled my request very quickly and efficiently. Very pleased...
- Very helpful. Great support, thank you
- Great speed in response.
- Excellent support. This was exactly what I needed. Thank you.
- The support i received was amazing! quick knowledgeable and super friendly 🙂 A+
- Great support. I submit a ticket and I get a detailed response quickly. Love it!
- Super fast, super good
- The service is really AWESOME! Must thank 'Anthony' from AmChart customer service.
- It was good and fast reply. It answers what I asked
- Well done, i am happy.
- Great product and great support..
- It was great. Christine was very responsive. Unfortunately none of the things I asked about are in the plan to be added but that's not her fault. I purchased the saas license as a result.
- Third time I had a support inquiry. Problem solved as usual.
- I really appreciate your support.
- Excellent service, thank you so much!
- Hi AmCharts
Sorry for the late response, yes this worked like a charm, thanks a lot for your help!
- He took his time, and that is a great thing.
He came back with examples and clear explanations for my particular situation.
- Thru this process, Martynas, was fantastic! It's great when we have such professionals to help us.
- I was impressed with the promptness and usefulness of the support that I received. I would totally recommend that other engineers use Amcharts in the future.
- Christine was very courteous and prompt in her responses. Also, she gave me all the info/doc links that i needed.
- Thanks for providing this wonderful map services and your customer services
- quick and brilliant answer !!!
- Good and quick response as always. Keep up the great work.
- great feedback, fast, with working example!
- Brilliant brilliant brilliant Thanks AMCharts
- It was very good and even though my question was different and I asked for a sample,Anthony helped me with writing a sample code and explained the use of functionality. I would buy this product.
Please maintain the same support and you are doing a good job 🙂
- Very good service, - thank you very much!
- Very helpful but I wish there was a more detailed documentation for the library
- Perfect response. Detailed and spot on.
- As alwaya, great support.
- Excellent support as always
- Excellent and knowledgeable team member helped me.
- Very good answer in short time. Very satisfied.
- I have received very good and immediate response, you guys had understood my query and provided proper and related solutions to my query. at last I am very happy to communicate with amcharts
- Quick answer
- Best support ever!
- very strong support ,thanks a lot ,good luck
- Quick responses and very helpful. Thanks!
- I am very much happy with the help and support,
- I received an answer one day after my question. Everything was ok. Good support!
- Always receive great support from amcharts staff
- Helpful tone and useful examples
- Hello. Martynas Majeris gave me a good support in my question. Thank you very much
- I am thrilled with your product! I just tackled language translation today and it worked out of the box with a 30 second js reference. NICE!
- best support ever
- Quick response was great. Understood the issue and resolved immediately. Very satisfied.
- Great support!!!
- Support was really good, but unfortunately it seems my problem can't be solved easily due to amCharts library error
- I can download the file by using your web link. But the problem download page is the same situation. (File size is zero)
You should check download page.
- all good, ty so much
- Problem resolved using css property
- You folks are great. I recommend you to people whenever charts or maps come up with other devs. Please destroy all evidence of my dumb questions, especially this one.
- Great support from Anthony Piris!
- Cristina was amazing. Thanks
- Great help, very satisfied!
- i am satisfied with your support
- Brilliant! Support. Always your awnsers are up to mark..due to your support I am able to fulfill all the complex requirements of my clients. Thanks Guys. Keep doing good.
- Efficient and helpful answers, thanks !
- great, always very helpful and nice !
- Thank for the quick reply and your help.
- The answer was precise and timely!
- You guys are awesome. Thank you for all your help!!!
- Absolutely amazing support from Cristina. The feature I was looking for is not built into the product, but Cristina took my example and gave me sample code that would do just what I needed. Above and beyond.
- Thanks 🙂
- Anthony answered my question very quickly. Thank you !
- thanks ,
I 'm very happy
- Quick, efficient and 100 % to my needs. Excellent, thanks very much!
- Cristina was fantastic. Great support!
- everything works, thanks for your help
- I made a suggestion for the amCharts website and about 8 hours later got an email that my request had been reviewed, coded and moved into production. How crazy good is that?! Martynas was fantastic.
- I have never worked with a better support group. Anthony is knowledgeable, clear and responsive. I could not ask for more.
- Excellent and very helpful. Result 100% satisfactory. Thanks very much!
- Sorry for late response, solution woks perfectly!
- Quality of support was very good. My request related to capability to create a rather complex combined chart. After a couple of emails and clarifications Christine quickly got the jist of it and answered even with example. Quick and efficient. Now to get our programmers to implement it!
- Quick and efficient answers ! completely satisfied
- Very helpful!!
- Anthony Piris comes through again !
- The answer was quick, clear and correct. The only way he could have done better would be to read my mind and fix the problem telepathically while I was writing the code. Really, decent support is very rare and this support was excellent. Thank you.
- I was really impressed with the turnaround time on the response to my question. I thought it was a huge bonus that Cristina configured a chart to show me how it could be done to meet my requirements.
- Martynas is always very prompt to respond and ready and eager to help with any issue. In this case, I was able to solve the issue myself, but I always appreciate the support given.
- I am always satisfied with your support. Answers are comming fast and sharp.
- Clear solution provided. Thanks to the support team.
- Christine's support was excellent, some of the best I have ever received. DO NOT LET HER LEAVE! Asset.
- Thanks for providing these details.
- Brilliant support as always! Got my question answered within a couple of hours. Due to the time difference to Norway I would say this is quite extraordinary! 🙂
- Everything was fine! Thanks for help!
- You guys are the best!
- Cristina helped me well. and guided me to solve my problem.
- The support is already awesome for non-paying customers. How good will it even be for paying customers?
- I recieved help very quikly!
- Darelsson extended support in excellent manner!
- Very helpful, thanks
- thank you!
- The issue could not be resolved for now, but the support staff were helpful and explained possible workarounds.
- It was as excellent experience.Quick reply and timely resolution.Gr8 work Cristina
- Upon reporting bug, cdn version was rolled back within 12hrs, very impressed
- The support was super fast! and effective, thanks!
- Fast response. Good
- thank for help
- Great support! Thank you
- I couldn't figure out how to assign the balloon function to my code that was setting values for properties in the graph object, but it's okay for now.
- Thanks for the prompt response.
- Excellent response time. Replies were clear and helpful.
- Cristina was very professional and displayed great knowledge of the subject
- Super quality!
- I am happy with the response and your support service is great.
- Great support!
The code snippet I received was exactly what I needed.
- Problem solved quickly. Good Job!
- Really great stuff. Thanks!!
- Absolutely love your support
- Replies and suggestions to my questions were prompt and very helpful. It is always a great experience working with the support team.
- The best costumer support I have gotten with problems concerning code. I felt like they genuinly wanted to help me, and validated that my code worked as it should with running examples on jsfiddle. Everything I wanted and more 🙂
- I wasn't sure if this non technical question would be supported, but Martynas helped completely.
- Your support is fantastic. Absolutely no complaints. It's a pleasure working with you and I'm hoping we keep it going for a long time.
- Very good! Thank you guy!
- Still very good
- Exellent help, thanks to the support
- as usual you are doing a great job, you don't need this kind of systems to know that your support team is the most proffesional team I ever worked with and I have more than 13 years of experience in IT.
- They understood my predicament and reacted accordingly. It was awesome.
- The best that I ever got
- I think the response time and quality of the response has been exceptional. I was debating on using Fusion Charts, Charts4PHP and AMCharts and am so happy with AMCharts and my decision to choose you. Every question/issue was responded to 1 - Fast, and 2 - Answered each of my questions/issues, the first time! Exceptional.
- Having the PDF file saved a body of work from significant delay
- very fast and professional responses.
- Very good!
- APiris continues to impress
- Just perfect . thanks
- You guys are great. I gave a meetup talk about charts the other month and talked about how impressive your support has been. Thanks.
- Martynas was very patient with my request and provided to-the-point solution.
- Prompt actionable response !
- Nothing bad to say. Martynas was prompt, accurate, and clear in answering. Even though I asked multiple questions (it seems like nobody ever answers all if there are multiple questions), she did address all of them. The only suggestion I have has nothing to do with the support I received: you could use better high-level documentation on the different classes and terms (for example, explaining that a graph represents the set of values associated with a single entry on the "x" axis, or something similar). It can be difficult to get started even when viewing the examples.
- Thanks for the prompt reply. Searched your site for the cause of the error but couldn't find it. Sorry to bother your team on such a simple/silly oversight.
- In general I am very satisfied from the support! You are doing a great job
- I am satisfied with customer support team.
- Very professional
- Really helpful, thanks a lot.
- Quick and good Thanks team
- Amazing support team. Ready to help for any kind of issues. Keep up the good work guys
- Very happy with the support from your staff. They were very prompt in responding to my original request. And the explained in detail the resolution to my concern. thanks
- Absolutely charming & professional time & again !!
- Nicely explained with example..
- Support was wonderful!
- Prompt and excellent feedback received.
- Great support
- Great support!! Looking forgers to tweeting this site to our solution vendor.
- thanks for your help!
- Support was exceptional, very helpful. Thank you!
- Fast and helpful, even provided a screenshot. Awesome. Thanks!
- fast, friendly and most important helpful!
- Salaamun Alekum
Thank You For Support But I Would Have Loved If You Would Have Solved My Problem
I Know Only Hexadecimal Is Supported By AmCharts And Not The Color Name
But CSS Do Support Color Name But You Can Incorporate This New Feature For Ease That Would Be Convenience
- The amcharts support team is Very responsive, Helpful, and Friendly! Thanks for being so Great! You guys rock!
- Thank you! Everything works now and the support was great
- Support was fast and exactly what I needed. Thanks so much!
- Please roll out live editor as a product or within the license so that I can have the ability to use within my organization privately.
- I just wish that there could be a way to have more configuration options on axes.
- Excellent support, very helpful and easy to work with.
- Thank you for the detailed and prompted response to my question. This will be useful when evaluating our business decision.
- Excellent support!
- Thank you so much.
Your answer is so useful. ^^
- Your support is brilliant.
- I believe there is a bug in the design but I was provided with a link to the exact page in the reference guide that shows a great workaround that I actually prefer over the default action.
- I was happy with the level of support and timeliness of it. I wish your system would allow multiple people to receive the ticket. I found myself forward your replies to the people on my team that were asking the questions.
- Thanks for the great support, we postponed the implementation/testing at customers site. We are going to implement/test the new version soon and give you feedback on that.
Best regards, Joël
- Great job from Martynas...appreciated the follow through
- Best support team.
- Very prompt and efficient service
- Had very good support and response from Martynas.
Payment method can be made simple if direct payment is possible instead of intermediary. Had extremely tough time with payment.
- Fast and, most of all, precise response. Great job!
- Support service is good and fast
- very good quality of answer
- Good !!!
- Good and quick reply.
- Support was great....very helpful and resolved our inquiry in a quick a precise manner.
- I am once again very satisfied, especially the short delay in answering my questions is outstanding.
- Like the first time I needed help, quick, helpful and efficient !
- Still very good. Its why we have purchases a licence.
- Thank you for your support.
Now, we are testing it.
- It was Perfect. Thanks alot
- Awesome support!
- I am really happy with the speed of service and the quality of your product.
- Very satisfied (fast and detailled answer)
- Great support. Answer same day and question solved!
- Thank you for the prompt respnse
- Excellent service.
- Excellent response
- your support is again on the top
- You're quick, enthusiasm, and exactly. We're gonna buy your product 🙂
- Most excellent service. Keep it up.
- Thank you for all your help.
- thanks for your help explaining the licensing model and providing needed details.
- The support was fine. Not the answer I was hoping for, but understandable.
- Effective, quick and helpful!
- I asked about the JS Stock Chart but the answer was about the JS Charts
It's not the same but it helped me to understand what I need
- Awesome customer support - some of the best I've ever seen. Very responsive and helpful.
- fast fix to a bug. Thanks.
- five stars
- Great support, great team; Thanks
- very prompt and (mostly) effective advice
- Very fast, supportive and warm. In short, professional.
- Very responsive, and proposed a working solution for my problem. Thank you!
- Excellent and fast!
- Awesome product - awesome support.
- We are pleased your response and have already purchased your material.
- The response are swift, useful and perfect. Deepest gratitude to the support team!
- Prompt and helpful, a lovely application with strong support.
- Great Support as always!
- Buen servicio al cliente, mi equipo y yo ya estamos trabajando en base a la ayuda que se nos suministró...
- Great support
- Very helpful response which resulted in eventual fix to the library, thank you very much!
- Excellent support!!
- We brought the licence just two days ago... Graphs are still in test environment. Its too early to comment it on.
So far we are satisfied with the library.
- Your response was a great help to solve the problem. Appreciated ~~!
- Quck and efficient reply. Very satisfied
- Top Notch ! 🙂
- Quick and good
- Fast response and reasonable reply.
- I have another big issue. We use TypeScript and unable to add X or Y axis names to the chart. Also, I am assuming I can remove the "JS chart by AMchart" line?
- Wonderful, friendly experience. Thank you.
- They solved my issue with a single reply. Eccelent
- Very good and response time was really quick
- Excellent support so far! Thank you 🙂
- Thanks for your help.
- Excellent support
- thought the quality of service was excellent
- boost up support timing , other wise support is excellent.
- Advices and helps are still very good. Thanks to the support team.
- perfect as always
- Excellent prompt support
- Fast response with the information I needed!
- The response was very fast and accurate. Support provided a working example based on my sample that I supplied that illustrated the solution to the problem. I wish all company's support was as good as this.
- You guys doing very god job with support , Keep it up
- Quick. responsive... helpful.. it was an awesome experience... This is what customer support should be like!!! I was truly surprised at the level and quality customer service that I have received!!! Not only is the technology kick-butt (the best charts I have used to date bar-none! -so much better than google and fusion charts) But I was actually able to get access to a support team that was ready and willing to respond to my needs when I needed it.. (and I am not even a paying customer yet - BUT I will be!) Bravo and kudos! to AMCharts!
- I really like that you provide full working examples
- I really like that you give working examples!
- I got high Quality answers to myquestions. And this very fast.
- Very good Support.
- I have got a great support from amChart team. They gave us a superb help by examples also, so I am really appreciate amChart team and specially Martynas Majeris for his valuable time and easy example. Thanks team.
- Your support always go above and beyond my expectations. Not only do you answer my questions thoroughly but you also provide code examples to solve my problems. Easily the best software support I've ever experienced.
- Hi!! Sorry it took me so long to respond! Your solution worked out perfectly. Thanks as usual.
- thanks for your support and messages, I am happy with your services and not facing any issue with mapchart.
- Good response from your team
- Quick and easy.
- Fast, competent and I am 100% content.
- Thank you guys for helping us again! The map we're using works like a charm now 🙂
- Great customer service. Prompt and very helpful.
- It took a while, but I'm satisfied. The level of updates required here were deeper than I could handle myself.
- wow. Anthony is a wonderfully helpful employee. Thanks so much!
- again the good response in a short time, perfect
- great support
- Yet again fast responses and fixes. Thank you very much!
- You're the best!
- Nice support!
- Nice , Thanks for help
- You guys rock \m/ 🙂
- Excellent reply that proposed a good solution to my problem.
- Sorry for the late response. I'm happy with the overall response from the representative. Thanks
- Support is always fast, friendly and helpful.
- great response in a short time. Thank you.
- Best support team and service
- prompt response and polite
- I'm always happy with the quick and thorough response to issues. Thanks!
- The person I talked to, Antanas Marcelionis walked me through solving my problem really well. Thank you.
- Thank you Martynas Majors for the great job !
- Quick and accurate. Very satisfied!
- Anthony is awesome! Give him a raise!
- Very good support, I really appreciate the the effort writing working examples.
- The support is very nice
- excellent your answer, the solution was inmediatly
Thanks a lot
- Our request has been fully resolved and we've got our chart implemented in just a day! We're a 100% satisfied with the support we received.
- Great support! Quick and friendly responses, fast handling of issues and constant feedback about the results. Thanks again!
- Quick and clear answers.
- Best support ever!
- Excellent information and quick response!!!
- good !!!
- I was super impressed with how quickly my question was answered. It was a very simple fix for the support staff, but the fact that they responded within minutes was very helpful. Love the software.
- Very professionnal and responsiveness : in a few days, my bug was resolved with a new version.
- very good!
- For me personally, that was the best support I ever had in my lifetime. Mr. Martynas Mayeris was most helpful, kind and his help resolved my issue. I would give an A+ for the support. Thanks again!
- Thank you for youe response. We will think about buying it
- HI,the support was great, I got an answer very fast and it was understandable.
- Anthony did a great job picking out a misplaced comma that I was going nuts over. Great support.
- Very fast response with a good working solution along with a demo to help make implementation easier.
- Thanks very much for your help - the code is working fine albeit a bit heavy on memory, as you said.
- Thank you Remy Pereira,
Your both scenarios and the reference links helped me in resolving my issues.
Thank you once again for the quick support.
- We are very satisfied about the support in general.
In particular about quality and the very short reply time.
- Hello, thanks a lot, my problem was resolved!!
- Wonderful service, responsive and accurate answer.
- I am very appreciate Martynas Majeris and would like to thank you for his assistance in providing the best service and pricing with us.
- Fast, knowledgeable, and friendly.
- Appreciate your support greatly. Thanks a lot for providing an update for my request.
100% timely response and technically strong solutions are provided.
- Very good.
- The support provided by Martynas was exceptional. First class support and product. Very satisfied.
- They politely pointed out my mistake --- sometimes you just can't see the problem when it is sitting right in front of you.
- Very Good!
- Quick Respond
- It was surgically precize. Thanks.
- Very satisfied : very fast response
- Martynas was alway available to help me with my project. Even if I don't write so well in english she tries to understand me and provide me all I needed. She was really helpfull and she was the best. She is my customer service angel.
- fast and accurate
- Always good service!
- Excellent turn around time. Paul pointed out the exact problem and provided the workaround.
- Support team provided great reference..
- Excellent service! very pleased!
- I think the support team is fantastic and very patient.
- Good observation
- Excellent solution!
- thanks all the team.
- I'm very satisfied! Thank you so much for responding quickly and fixing my problem in a timely manner! Great job!
- The staff is great and very helpful. I don't have a second set of eyes to look at things. Very patient and kind, well appreciated. Thanks
- I liked
- you have an awesome support team and response time, very happy
- Very kind and helpful. Takes the time to expand on the situation and give more options. Much appreciated.
- Very quick response time.
- great support!
- vey fast responding to my question, all issues are completely resolved
- It was excellent.
- very friendly and good technical responses
- Great product, great support, having found AmCharts recently I now recommend it to everyone I meet.
- The support was excellent.
- Thank you for the great service!
- Very good support!!
- thanks for the assistance.
- Quick response.
- We had quite a process to get this requirement fixed. At all time it was noticeable that our requirements and comments are taken very seriously and that a real work at the amChart dev side is being done behind the scenes to satisfy the requirement. -- In reasonably short time wegot new amchart version that fix a severe usability issue for mobile users and in these days so our customers will have much better user experience already in the coming release.
- Quick and professional response! Provided a workaround and right after a patch fixing the issue without needing the workaround.
- Quick and fast response.It helped me a lot
- Responses were quick and very friendly and supporting. I like that 🙂
- absolutely fabulous
- Very helpful and quick responses. Thanks!
- Thanks for your help.
- The response we got helped very much. We are very happy with this framework and the support we've received has been great.
- Very nice and prompt answer !
- Quick and relevant help received. Thanks!
- I am very happy that amCharts was our choice for maps and charts. One of reasons is that owners are fully included in development and support.
- Very quick response, and ultimately a fix that became part of the next version just 3 days later. Perhaps the best support ever from a software company.
- Hi, Thank you very much, for your quick support..
- Excellent support as always! Thanks again.
- That worked.
- Very fast response and article updated in double quick time
- Good !
- quick, & accurate support
- Just fast and technically perfect ! Thank you so much guyz
- Excellent help!
- nice work, great people 🙂
- Good !
- amchart give a good support and with clear explanation.
- Anthony answered my questions quick, competently and very friendly.
The examples provided did not only solve my problems on the spot, they also gave me a better understanding how amCharts works.
All in all: awesome
- Would have helped if they told me that I could add the order number and email to my orders to be able to download the latest version.
- Very professional and fast! Thank you.
- Quick and clear response
- was a good support case, thanks!
- as always, support was very fast and helpfull - thank you very much!
- Quick and efficient responce, thank you.
- Hi, Thank you very much, for your quick support..
- Service was speedy and high quality. Thanks
- Quick response. Determined to resolve issues.
- excellent! Martynas was very helpful & very patient with providing the answers to our questions! thank you very much!
- Martynas was incredible and extremely responsive during my support session. I would definitely recommend the product(s) to anyone!
- Obviously I'm disappointed in that what I wanted to do can't be done. However the customer service was fast and great as usual.
- Honestly you guys have provided some of the best customer service!
- Excellent and quick response, with an example provided. Thank you!
- Fantastic support!
- Thank you heaps!
- Highly responsive and professional support
- It has been very prompt and gets me working again
- Probably due to the fact I discovered a small bug in the export plugin, my issue was addressed within a day!
Regardless, the support is excellent.
- Good as gold!!
- Excellent - Very Prompt
- Great support!
- Excellent, precise and quick support!
- Great support !
- Fast, timely and helpful
- The support thus far for AM Charts has been extremely helpful. Response times to tickets have been very quick.
- Exceptional high level of service and support - very quick responses and clear instructions. I am very satisfied. Recommend with two hands!
- Response was very fast and accurate, and I've been able to apply the syntax to other settings 🙂
- Nice and Quick Support.
- The support personnel go that extra mile to help.
- Everything has been quick and helpful (and patient).
- The support person, didn't understand my question very well, probably my fault.
But I got the answer i was needed from the example he sent me.
- The support person, didn't understand my question very well, probably my fault.
But I got the answer i was needed by the example he sent me.
- Thank you very much sir Anthony.
- Thank you sir
- Thank you for your patience all the while mate. highly appreciate this.
- Thank you very much
- Highly appreciate your help Paul. Than kyou
- I totally understand t& respect the behaviour demonstrated in going out of the way to help me here. Thank you very much
- Very good your guy Martynas is very fast, he answer correctly to my questions, I found other questions about zoom and open a link in two steps and also use the Ipad with your stuff...
- So good, I tweeted it!
- good and quick answer thank you
- great service!
- It was perfect
- U hv really smart ppl in your org. Keep up the good work. Hope Google be buying u over.
- Prompt and to the point.
- I appriciate, the quick follow up
- Another feather to the cap of golden service. Cheers mate!
- You're a champ Martyans. I take a bow. Thank you very much
- Thanks so much for implanting this, it works great!
- Mt question was answered in an email, which was responded to in a timely and helpful fashion. Thank you 🙂
- In my years of experience, this is one of the best support teams I've been with. I feel cared like a friend/acquaintance rather than a care that lacks relationship more often than not. Keep up the good work. Please don't reduce the quality of support as you gain fame. That's disaster in the making as they say.
- Excellent support services
- Matynas was great help.
- Outstanding support, as always! Super-fast, and exactly what I needed. Thank-you!
- yeah... i get it.
But is there is any updates like that in future it may be useful to many. Howway its good enough.
- Anthony is Fantastic! Always helpful and able to give me exactly what I need! Thank you!
- Thank you for the patiently following-up from amCharts !
- efficient and helpful
- The answer was spot on!
- Very good support
- U guys go that extra mile for customer satisfaction! Cheers!!
- Excellent suport! Everyone makes extra effort to solve the issues and come back with solutions. keep up the great work!
- Great, I appreciated the variety of suggestions and the time that was taken to set up a codepen with our actual data
- Very reactive and appropriate
- Anthony P. is a true boss player. He demonstrated a vast knowledge of the AmCharts tool, and was very responsive.
- Great work, on a very specific problem!
- Very impressed with amCharts and support!
- Exactly what I needed, with multiple examples.
- It was very kind support . Thank you
- Love your prompt answers and clear replies
- Multiple problems solved, great support. Keep up the good work!
- great, speedy response
- Martynas has consistently been very helpful.
- Very satisfied! Thank you again
- Thanks for the help
- Anthony Piris provided perfect support for my ticket. The issue was fixed on the first reply with a very fast turn around.
- I'd like to thank Anthony Piris for his top notch support. The turn around on my ticket very fast and resolved my issue on the first reply.
- Thanks for helping me to solved my Problem.
- I had a simple question and it was resolved quickly, with a direct answer. Couldn't ask for more 🙂
- Good response time.
- turnaround was very quick and agent was very helpful.
- Good. I am satisfied.
- I do not have enough words to positively describe the help that I received repeatedly, and quickly. Thank you!!!
- Wonderful as usual!
- Excellent support. I was able to complete my demo replacement app for client in time.
- Fast reply, nice!
- fast and good advisor
- excellent and quite responsive!
- The answer was quick and provided clarity, even if I am not entirely happy with the actual change. Thank you!
- Both questions were solved, the second even ended up implemented in a new version. Thank you all.
- I really appreciated his(or her) cooperation.
- Perfect support from day 1 I've used the AmCharts library.
Fast replies, longest time before replying was about 2 business days (excluding the Christmas/New Year period of course).
Shortest time before replying was about 2 hours.
- I am very pleased with the support received. The answer was prompt and extremely helpful 🙂
- They have been doing a good job. Keep up the good work!!
- didn't know I had to check 'solved' to my request, since I already answered via email!
- Your support team is doing fantastic job, I am very happy with the support , they are proving excellent solution for all the problem related to amcharts. Great work
Anthony Piris and Martynas Majeris and thanks again.
- Always very happy with amcharts products and support.
- Great support. Got answers within hours or a day.
- Best support I have ever received. Far exceeded my expectations.
- Very quick and very high quality on the support. Keep up the good work!
- As said in my original post, I'm always pleased with your support. I'm looking forward to taking part in the alpha program. Thanks, Martynas!
- You guys have really been great. Very impressed. Don't always find things so clear in the documentation, but that all irons out with your first-class support.
- Martynas Majeris was so helpful and prompt in responding to all of my questions! Really great customer service!
- Excellent Support !
Thank you!! 🙂
- I would like to say big thanks to Martynas Majeris . He has given me perfect answer for my query . It should be appreciated to him
- Absolutely excellent customer service. I'm very impressed.
- Very good service... Very happy
- Outstanding support, as usual!