Unique Approach to Support
How do we do it?
We use the industry-standard helpdesk solution by Zendesk. You can start a ticket by emailing contact@amcharts.com. This all goes directly into our helpdesk interface, monitored by our dedicated and capable support team.
No canned responses
We simply don’t do that. We take our time to read each question carefully, making sure we understand the issue. Then we come back with possible solutions, including a thorough explanation, links to relative documentation and demos, or even custom working example to demonstrate the point.
We don’t believe in doing a lot of back and forth. It’s a waste of time – both yours and ours. Our aim is to drive it home – right on the first try.
Fast
We understand that you don’t have time to wait. Therefore we have an internal goal, for every ticket to be served within 24 hours at most. Our average response time for amPlus subscription holders is 7-9 hours. With over half tickets served within 8 hours. That’s way faster than industry’s average.
Generous support hour limits
Each support subscription – whether it comes as a bonus with license purchase or is purchased separately – comes with unlimited queries and generous hour allotments. For more information limits refer to our Support guidelines.
Customer satisfaction
We ask all users that requested our support to rate the service they received. 149 people out of 150 say they are happy. No further comment is required.