About amCharts Support
How do we do it?
We use the industry-standard helpdesk solution by Zendesk. You can start a ticket by emailing firstname.lastname@example.org or via our Support area. This all goes directly into our helpdesk interface, monitored by our international support team, working across multiple time zones.
No canned responses
We simply don’t do that. We take our time to read each question carefully, making sure we understand the issue. Then we come back with possible solutions, including a thorough explanation, links to relative documentation and demos, or even custom working example to demonstrate the point.
We don’t believe in doing a lot of back and forth. It’s a waste of time – both yours and ours. So our aim is to drive it home right on the first try.
Fast for all customers
We understand that you don’t have time to wait. Therefore we have an internal goal, for every ticket to be served within 24 hours at most. Our average response time for paying customers is 7-9 hours. With over half tickets served within 8 hours. That’s way faster than industry’s average.
Even faster with amPlus subscription
And if you have a amPlus Premium Services subscription, we’ll get to you even faster. The average response time to high-priority tickets is less than 4 hours.
No query limit
There’s no limit how many questions, or how many hours of our support you use. If you paid us money (either for a license or support subscription) we’ve got your back, always.
We ask all users that requested our support to rate the service they received. 149 people out of 150 say they are happy. No further comment is required.